Thermal Heritage Warranty

Your investment in thermal heritage is protected by our comprehensive warranty program.

Lifetime Thermal Guarantee: We stand behind the thermal heritage of every Sutter Stone with our industry-leading warranty coverage.

Premium Soapstone Warranty

Comprehensive lifetime coverage

Coverage Includes:

• Lifetime thermal memory guarantee
• Structural integrity protection
• Heat retention performance
• Artisan craftsmanship defects
• Free annual WarmCycle™ service

Duration:

Lifetime of original purchaser

Heritage Granite Warranty

Comprehensive 25-year coverage

Coverage Includes:

• 25-year thermal memory guarantee
• Structural integrity protection
• Heat retention performance
• Manufacturing defects
• Annual WarmCycle™ service discount

Duration:

25 years from purchase date

What's Covered

Thermal Performance:

• Reduced heat retention capacity
• Loss of thermal memory
• Uneven heat distribution
• Premature cooling

Physical Defects:

• Structural cracks or chips
• Surface imperfections
• Mineral composition issues
• Craftsmanship defects

What's Not Covered

User Damage:

• Damage from improper heating
• Thermal shock from rapid cooling
• Physical impact damage
• Chemical damage from cleaners

Natural Wear:

• Normal surface patina development
• Gradual thermal capacity reduction
• Cosmetic weathering
• Loss due to theft or natural disaster

Filing a Warranty Claim

Simple process to protect your investment

Required Information:

• Stone ID number (SS-1849-XXXX)
• Original purchase receipt
• Detailed description of issue
• Photos of the stone
• Care and usage history

Claim Process:

1. Contact our warranty department
2. Submit required documentation
3. Receive evaluation within 5 business days
4. Approved claims processed within 10 days

Warranty Support

Contact Methods:

Phone: 1-849-WARRANTY
Email: warranty@sutterstone.com
Hours: Monday-Friday 8am-6pm PST

Response Times:

Phone: Immediate assistance
Email: Within 24 hours
Claim evaluation: 5 business days