Lifetime Thermal Guarantee: We stand behind the thermal heritage of every Sutter Stone with our industry-leading warranty coverage.
Filing a Warranty Claim
Simple process to protect your investment
Required Information:
- • Stone ID number (SS-1849-XXXX)
- • Original purchase receipt
- • Detailed description of issue
- • Photos of the stone
- • Care and usage history
Claim Process:
- 1. Contact our warranty department
- 2. Submit required documentation
- 3. Receive evaluation within 5 business days
- 4. Approved claims processed within 10 days